Broadband - In 20 words or less...

can you tell me who provides your broadband, why you chose them, if you're happy and, if not, who would you move to.
My brother and family are wanting advice and I thought I get input from the best.

Thanks

Hardware advice needed for 73 year old mum

The tipping point had been reached - my mum wants to get broadband.

She's nearly had a nervous breakdown trying to install BT broadband with a Sony viao 505. It's a long story, but (day 1)it wouldn't connect via an extension , (day 2)it has a non standard Ethernet connection and (day 3)the login details where wrong . Day 4 she decided she needed a new laptop or desktop.

I've said go wireless, so can anyone recommend a laptop for browsing and email, with a screen suitable for an OAP (no stupidly high pitch) which has built in wireless. It's taken her a few years to get used to windows XP, so no Macs allowed.

Also, any ideas on fax printer would be gratefully received. Are these wireless yet?